My friends and I went to Mary’s Designer Boutique in Annapolis, MD in August 2017. We were so excited about being together and looking for the perfect dress for the bride to be. We walked into the boutique and there was a sign that reads, “I said YES to the Dress”. This made us even more excited and we wiped out our phones and began to snap (Snapchat). We tiptoed toward the dresses and then Mary came over and directed us to our seating area.
This is supposed to be an exciting, fun, and momentous occasion for the bride to be BUT…Mary’s Designer Boutique left much to be desired. Mary, the owner, was very impersonal, inattentive, uninviting, and hurried. Customer service is extremely important to me. My friends and I had a scheduled appointment but felt as if other customers were more important. Mary left our party for another customer and NEVER came back to check on us. She then had her receptionist helping us find dresses etc. The receptionist was CONSTANTLY on her phone. As SOON as she stepped out of the dressing room…ON THE PHONE. She walked over to get another dress and she was hiding between the dresses…ON THE PHONE. THIS WAS A MAJOR PROBLEM! Then Mary told us that every place in the area had the same dresses and we wouldn’t find anything else.
I posted the above on her FB page only to find out that we were not the only people that had a horrible experience at her shop. Another potential client, Haley (whom I’ve gotten permission to use her review) said the following:
I just had the worst dress shopping experience here. They are very pushy and only care about making the sale. Once we walked in they were rude about how many people I had with me, even though I cleared the number with them at first. Mary claims to be a designer with her “originals” however I ran into an old employee of Marys (worked there for a good amount of time) and she said that she doesn’t even make these dresses and Mary is just a scam artist who puts her own tags on designer dresses. She made me feel uncomfortable in the dressing room since she wanted to be in there the whole time and also got mad at me when I couldn’t tell her exactly what I did and didn’t like about each dress. She also told me was last minute on buying a dress… my wedding is almost 10 months out. Needless to say I left in tears. Mary and her employees are unprofessional, rude, and only care about the sale. Avoid at all costs.
There are many more reviews just like the above on Mary’s Facecbook page. It’s sad that someone is running a business in such a manner that turns people away.
We DID find a quaint shop just 10 minutes away (Love and Lace) with SUPERB customer service from the time we set foot in the door. I suggest you pass Mary’s Boutique unless you like unsatisfactory customer service and cold shoulders. Even if the bride had found a dress, it wouldn’t have been purchased from Mary’s Bridal Boutique.
Until next time!